how do I solve a payment issue?

Kells
Kells
  • Updated

If you’re experiencing a payment issue, first ensure that your credit card is authorized to make a purchase. Sometimes, banks will block this type of transaction.

If you’re experiencing an issue paying with crypto, first make sure you have the balance needed to purchase. Due to the volatile nature of some crypto assets, this can impact a payment being processed.

Always check your account activity in your Wallet page to see your latest transaction status.

If you’re still experiencing a problem, reach out to our Support team.