If you’re experiencing a payment issue, first ensure that your credit card is authorized to make a purchase, banks will sometimes block transactions like these.
If you’re experiencing an issue paying with cryptocurrency, first ensure you have the balance needed to complete the purchase. Due to the volatile nature of some cryptocurrencies, this can impact a payment being processed.
Always check your Account Activity, under your RECUR Wallet page, to see if your transaction has failed or is still processing.
If you’re still experiencing a problem completing a transaction, our Support team can help. Click here to file a ticket with our Help Center.