Common Issues with NFT Withdrawal and Deposit

  • Updated

Withdrawal Failure

If your RECUR NFT fails to withdraw make sure you selected the correct chain. If you’re withdrawing on Polygon, Avalanche, or NEAR there will be no transaction fee (gas) paid on your side, this is covered by RECUR.

If you’re attempting to withdraw on Ethereum, you’ll need to make sure you have either a balance in your wallet or a stored credit card to cover the gas fee. If your balance is lower than the required fee, you can Top Up your RECUR Wallet to add up to $250 to your RECUR balance at a time.

If the transaction fee drops below $1 you will be charged the minimum $1 credit card transaction amount when paying with credit card.


Deposit Failure

Before you deposit a RECUR NFT, select the chain where your NFT currently resides in your MetaMask wallet. Be sure you’ve selected the correct MetaMask network where your NFTs are currently held.

After you’ve selected the appropriate MetaMask network and chain you wish to deposit on, you’ll need to approve the transaction via MetaMask. Be aware this all takes place in a separate window and that you are responsible for the gas fees on any chain you’re depositing from. 

Your transaction can fail if you do not have the funds to cover the gas fee and you’ll need to pay extra attention to every prompt and signature approval.